Refund policy

Refund, Return and Cancellation Policy for Arterise

At Arterise, we are committed to providing you with high-quality stickers you'll love. Our policies are designed to be fair, transparent, and easy to understand. Please read the following carefully to understand our procedures for cancellations, returns, and refunds.

1. Order Cancellation

You can cancel your order for a full refund at any time before it has been dispatched from our warehouse.

How to Cancel: To cancel your order, please contact us immediately at Support@arterise.in with your Order ID.
After Dispatch: Once an order has been shipped, it cannot be cancelled. If you no longer want the items, you may refuse the delivery.

Refusing Delivery (Return to Origin - RTO): When the package is returned to us, we can process a refund. Please note that a flat fee of Rs 100 will be deducted from the refund amount to cover return shipping costs. Shipping charges are non-refundable.

2. Returns and Exchanges

Return or replacement are accepted wihtin 7 days of delivery only in cases of manufacturing defects, shipping damage, or missing items.

Due to the custom-made nature of our stickers, we do not accept returns or offer refunds for reasons unrelated to product quality (e.g., if you decide you no longer want the item or prefer a different design).

However, we stand by our 100% satisfaction guarantee for product quality.

You are eligible for a free replacement or refund if you receive a product with:

A manufacturing defect (e.g., misprints).
Damage that occurred during shipping.
Missing items from your order.

Covered Quality Issues Include:

Discoloration or fading.
Severe wrinkling or creasing.
Tears or frays along the edges.
Any noticeable defect that impacts the look or function of the sticker.

Items Not Eligible for Return/Refund:

Products purchased during a Sale, Flash Sale, or using a discount code are only eligible for exchange, not a refund.
Issues caused by improper application, use, or care.
Change of mind after receiving the product.

3. How to Report an Issue (Defects, Damage, or Missing Items)

To ensure a swift and fair resolution, please follow these steps carefully. Your satisfaction is our priority, and this process helps us verify claims and protect both you and our business.

IMPORTANT: An unboxing video is mandatory for all claims of damage, manufacturing defects, or missing items. An unboxing video is strongly recommended to help verify claims related to damage, manufacturing defects, or missing items.

If a unboxing video is not available we may request alternate proof to assess the claim on a case-by-case basis.

Step 1: Report the Issue within 72 Hours

Contact our support team at Support@arterise.in within 72 hours of the delivery date.
Use the subject line: "Order Issue - #[Your Order ID]".

Step 2: Provide Details & Proof
In your email, you must include:

Your Order ID.
A clear description of the issue (e.g., "sticker has a tear," or "one sticker is missing from the pack").
Your mandatory unboxing video.

Unboxing Video Requirements:
The video must be a single, continuous clip with no pauses or edits, and it must clearly show:

The sealed package from all angles with the shipping label visible before opening.
The act of breaking the seal and opening the package.
All items being removed from the package.
A close-up of the specific defect or damage on the item(s).

Step 3: Resolution
Once we receive your email and verify the issue with the provided video, we will happily process a free replacement for the affected item(s) or issue a refund, at our discretion. We will notify you of our decision within 5 business days.

4. Refund Process

If your return or cancellation is approved for a refund, here is how it will be processed:

Refund Timeline: Refunds are typically processed within 7-10 business days after the request is approved and, if applicable, the returned item is received by us.
Refund Method:
- Prepaid Orders: The refund will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallet).
Fees & Charges:
- Shipping Charges: Original shipping charges are non-refundable.
- RTO Fee: A flat fee of Rs 100 is deducted from refunds for orders that are returned to us after a customer refuses delivery.

5. Special Cases

Order Marked "Delivered" but Not Received: You must contact us at support@arterise.in within 24 hours of the delivery status update. We will investigate with our logistics partner and provide a resolution. We cannot assist with requests made after this 24-hour window.
Physical Returns of Products: If we require you to physically return a defective product, we will provide you with a shipping label and cover the cost of return shipping. Do not ship a product back without first contacting us.